Service Design Process by Amy Cotton                                                                                                                                                     More

For those into service design: Data and Viz: with a design thinking approach

[promote a service]Also Design Thinking Approach :: Service Design Portfolio by Amy Cotton, via Behance

TOUCH this image: What is service design? by Virpi Oinonen

"Some of my best friends are service designers. Yet I'm not sure I know what service design is and why it matters. So I decided to infiltrate the Service Design Fringe Festival in London and find out"

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon app. Actually some of the new salon tech has these features built in;

Phases of Design Thinking Process.                                                                                                                                                                                 More

Design Thinking is the new core

Can design thinking change company culture? Design thinking relies heavily on employees to step out of their comfort zones & contribute innovative ideas to the

Service Design in 5 Words.

The Big Picture is the service design consultancy that helps you create the overall experience that people value.

colours feel a little clunky but the mix of icon and line to indicate a path through options inspired the use of a sankey diagram to structure the questions in the PLS document.

Infographic about journey, in similar style to London Underground map with pictograms / reason I didn't know about that what kind of looks like of customer journey map.